Terms of Service

Closing Clarity lets you upload recorded sales calls, which are transcribed and analyzed to produce a structured coaching report. The Service is provided on a subscription basis as described on your dashboard.

You must provide accurate information when creating an account and are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must be legally able to enter into a binding contract to use the Service.

New accounts begin with a free trial period. Continued use of the Service after your trial ends requires an active paid subscription. Subscriptions are billed in advance on a recurring basis through our payment processor, Stripe, and automatically renew until cancelled. You can cancel or change your plan at any time from your dashboard; cancellation takes effect at the end of your current billing period. Except where required by law, subscription fees already billed are non-refundable.

You retain ownership of the call recordings, transcripts, and any other material you upload to the Service ("Your Content"). You grant us a limited license to store, process, and transmit Your Content solely to provide the Service to you — including sending it to the third-party transcription and AI providers described in our Privacy Policy. You are responsible for having the right to upload any recording you submit, including any consent required from other participants on the call under applicable law.

Reports, scores, and coaching notes are generated by an automated AI process from your call transcript. Scores are directional coaching signals, not absolute measures or guarantees of accuracy, and should be reviewed with judgment rather than treated as objective fact.

You agree not to:

• Use the Service for any unlawful purpose;
• Upload content you do not have the right to share or process;
• Attempt to circumvent usage limits, security controls, or access another account's data; or
• Reverse engineer or misuse the Service in a way that disrupts it for other customers.

The Service relies on third-party providers — including Stripe for payments, Supabase for authentication and data storage, and separate providers for transcription and AI analysis — to operate. Their own terms and privacy practices may apply to the portions of the Service they support.

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate access to the Service for any account that violates these Terms.

The Service is provided "as is" without warranties of any kind, express or implied. To the fullest extent permitted by law, Closing Clarity is not liable for any indirect, incidental, or consequential damages arising from your use of the Service, including business decisions made in reliance on an AI-generated report.

We may update these Terms from time to time. Continued use of the Service after an update constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to support@closingclarity.io.